Enterprise Logistics: Scaling Capacity Without Headcount
How we built a custom multi-agent RAG system that automated tier-1 customer support and back-office invoicing, achieving a 40-60% cost reduction per interaction.
The Client
Enterprise Logistics
A global shipping and supply chain management company.
The Service
AI Enablement
Autonomous AI agents and internal workflow automation.
Key Result
40-60% Cost Reduction
Per interaction, while improving response times.
The Challenge
The logistics provider was overwhelmed with repetitive manual tasks: answering routine status inquiries and manually extracting data from supplier invoices into their ERP system. Scaling their operations required a linear increase in headcount, crushing their margins.
The Solution
Multi-Agent RAG System
Deployed a custom support agent that could read shipping manifests and policy documents to autonomously resolve tier-1 customer tickets.
Vision-to-Text Automation
Integrated a multimodal model to parse scanned, unstructured PDF invoices, structuring the data and injecting it via API into their legacy ERP.
The Results
Massive Cost Reduction
Cut cost per interaction by up to 60%.
Unblocked Growth
Allowed the company to take on 20% more clients without hiring additional support staff.